Welsh Ambulance Service chooses LifeX to improve 999 call response

Posted by: Ambulance Radio Programme - Posted on:

The team who has helped Welsh Ambulance Service introduce new technology

The Welsh Ambulance Service has introduced new technology to improve the way it responds to 999 calls. It has invested in LifeX from Frequentis to provide telephony and communications services that help control room dispatchers to better communicate with frontline crews and process information in a more streamlined way.

The Trust is the largest ambulance service so far in the UK to go live with the new system, which is designed to manage resources more effectively.