Regional Service Manager

NHS AfC: Band 8b

Job overview

Do you want to play an essential part in ensuring that emergency 999 calls are passed swiftly and effectively to paramedics?

This exciting position is for those people who have a thirst for service management whilst keen on having a real impact on how the UK manages its emergency communications services.  No two days are the same for this role; it demands interaction with UK ambulance Trusts and suppliers in progressing two key programmes; the upgrade to the communications systems in ambulance control rooms and the end user equipment in the ambulance and used by the emergency crews.

Interviews are scheduled from  20 – 22 May 2024 at the ARP Bristol office.

Main duties of the job

We have an opportunity for a Regional Service Manager to join our National Team. The successful candidate will work within the service team as initially the primary interface between Ambulance Trusts and the rest of the ARP Team, and potentially between the suppliers and the ARP team. 

Experience of service level management is essential, as is a thorough understanding of ITIL.

The post is home based, with the expectation for national travel to support the needs of the service.  With offices in Yorkshire and Bristol, there are also plenty of opportunities to interact with the 80+ employees who work for the Ambulance Radio Programme.

The ARP team covers the whole of Great Britain, so the post requires regular travel and overnight stays.

The successful candidate will also be expected to take part in a 24×7 on-call rota for major incidents, escalations and overseeing critical changes. Experience in these areas would be of advantage.