Central Service Analyst – Barnsley South Yorkshire

NHS AfC: Band 7

Job overview

Do you want to play an essential part in ensuring that emergency 999 calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in our Barnsley Office in South Yorkshire, just outside the town centre. ARP are looking for enthusiastic candidates up for a challenge, with the opportunity to develop, train and grow in a national team delivery technology changes to the English, Scottish and Welsh Ambulance Trusts. Still not sure if the role is the one for you? Then get in touch with us! We’ll support you in discussing your experience and qualifications, and talk to you more about the role! Check out our website to find out more about us as an organisation, our programmes, and latest press releases where we celebrate the huge team effort required for a successful delivery.

The successful candidate will work within the Service Team, supporting our Asset & Configuration Manager, and playing a big part working with suppliers and the rest of the ARP, in readiness for the go live of our main programmes. ARP are committed to being an organisation that is ‘Always Learning’, one of our core values as an organisation.

If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we’d be really excited to see your application. The successful candidate would have a real impact on how the UK manages its emergency communications services. No two days are the same for this role, where our centre focus is key; delivering upgrades to the communications systems in ambulance control rooms and the end user equipment in the ambulance and used by the emergency crews.

Main duties of the job

Service Performance Reporting : The Design and regular production of reports across ARP Services to support communications and meetings to Board level and in support of the supplier review meetings and Ambulance Trust Service review meetings. 

Incident Management: Including, monitoring supplier incident management activities, raising and responding to escalations and supplier jeopardy management, management of and communication across stakeholders.

Asset and Configuration Management : Maintaining the ARP Configuration Management database (CMDB), ensuring that data quality and accuracy is of the highest standard.

Change Management: Maintenance of the ARP Change log and FSC (Forward Schedule of Change), working with suppliers in the production of workplans, preparation of information and attendance at the Change Advisory Board (CAB) and Emergency CAB. Owning the Supplier RFC Pack and circulating the weekly Post CAB Summary

Continuous Service Improvement: Working with Suppliers, ARP colleagues and the Central Service Managers to identify and implement service improvements.

Please note this is not an exhaustive list.